Office Address

Oakville
Ontario
+16477807109
Mon-Fri 8:30am-6:30pm
Business@meds-on-wheels.com
Support@meds-on-wheels.com

Privacy Policy

This Privacy Policy explains how information is collected, used, and disclosed by MedsOnWheels Inc with respect to your access and use of our Services through our website located at https://www.meds-on-wheels.com (“Site”) and our mobile application (“App”). This Privacy Policy doesn’t apply to any third-party websites, services or applications that can be accessed through our Services.

Any information that is collected is subject to the Privacy Policy in effect at the time such information is collected. We may, however, modify and revise our Privacy Policy from time-to-time. If we make any material changes to this policy, we will notify you of such changes by posting them on our website, through our Services or by sending you an email or other notification, and we will indicate when such changes become effective. By continuing to access or use our Services after those changes become effective, you are agreeing to be bound by the revised policy.

Information You Provide

We will collect personal information from you (like your name, date of birth, email address, credit card information, phone number, delivery address and insurance information) when you register for an account, and, in order to provide you with the prescription delivery services, you will need to provide us with certain medical information such as your physician’s name and address, prescription information, insurance information, and in some cases, medical history or if you have any allergies (collectively, your “Personal Information”).

Note regarding children: We do not knowingly collect Personal Information from children. If we learn that we have collected Personal Information of a child under 13, we will take steps to delete such information from our files as soon as possible.

Note regarding international users: Your information will be transferred to and maintained on computers located in Canada (or any other country where we operate) and processed there – by providing us with your information, you are accepting and agreeing to that transfer.

Information We Collect

We collect certain information that your mobile device sends when you use our Services, like a device identifier, user settings, as well as information about your use of our Services.

We also collect certain information that your web browser sends when you visit our website, like the Internet Protocol (IP) address, browser, referring/exit pages and URLs, pages viewed, and other such information about your use of our Services. We use “cookies” – small data files – to collect this information, which allows us to identify your browser and to improve your use of our Services. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, however, some features of our Services may not function properly if the ability to accept cookies is disabled.

Information Collected by Others

We may use Google Analytics or other analytics providers to help us understand the use of our Services. These providers will collect the information sent by your mobile device or browser, and their use of that information is governed by their applicable privacy policy.

How We Use the Information We Collect

We use the information we collect to provide our Services (or the information you request), including fulfilling your prescriptions and delivering them to you, to process and complete any transactions, to respond to inquiries, to personalize and improve our Services and your experiences when you use our Services, to monitor and analyze usage and trends of our Services, to send you administrative messages regarding the operation and use of our Services, and for any other purpose for which the information was collected.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Information We Share with Others

In order to fulfill and deliver your prescription, we may share your Personal Information with a third party pharmacy (“Pharmacy”). The Pharmacy will then use your Personal Information to fulfill your prescription. From the Pharmacy, we may receive your address, physician’s name, prescription information, prescription refill orders, and information on how to hand your prescription.

Your information may be accessed and used by our service providers who are working with us in connection with the operation of our Services (these service providers may have access to your information but only to the extent necessary to perform services on our behalf and are obligated not to disclose that information or use it for any other purposes).

We may share information about you if we are (or if we believe we are) required by law or legal process (such as a subpoena, warrant or court order), if we have to respond to a lawful request from legal authorities to disclose such information, or if we need to enforce or apply this Privacy Policy, our Terms or our other policies.

We may transfer and/or provide information about our users in connection with an acquisition, sale of company assets, or other situation where user information would be transferred as one of our business assets.

How to Access Your Information

You can access and modify the information you provided us through your account. If you would like us to delete Personal Information about you from our system, please contact us with a request that we delete your Personal Information from our database. We will use reasonable efforts to honor your request; however, we may retain an archived copy of your information as required by law and/or for record keeping purposes.

Security Measures We Take To Protect Your Information

We employ administrative, physical, and electronic measures designed to protect your information from unauthorized access, however, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. In the event that your Personal Information is compromised as a result of a breach of security, we will promptly notify you if your Personal Information has been compromised, as required by applicable law.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Ask us to correct your medical record

Request confidential communications

Ask us to limit what we use or share

Get a list of those with whom we've shared information

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

File a complaint if you feel your rights are violated

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described 

In these cases we never share your information unless you give us written permission:

In the case of fundraising:

Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.

How else can we use or share your health information?

We are allowed or required to share your information in other ways - usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. 

Help with public health and safety issues

We can share health information about you for certain situations such as:

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health Canada if it wants to see that we're complying with federal privacy law.

Address workers' compensation, law enforcement, and other government requests We can use or share health information about you:

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our pharmacy.

Contact Information

If you have any questions on the Facility's privacy practices or for clarification on anything contained within the Notice, please contact: support@meds-on-wheels.com